1. Introduction

Graciano Oak (“Graciano Oak”, “we”, “us”, or “our”) is a real estate development company focused on delivering residential and commercial projects across Nigeria, with a strong commitment to sustainability and green energy solutions.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you:

  • Visit or use our website: https://gracianooak.com/
  • Interact with our online content, forms, or tools
  • Engage with our ads and lead forms on Meta platforms (Facebook, Instagram, Messenger, etc.)
  • Communicate with us or use any of our services (online or offline)

By using our Website or providing your personal information to us, you agree to the terms of this Privacy Policy.

2. Who We Are

Graciano Oak Limited
5th Floor, Plot 1 Block 94, Providence Street, Lekki Phase 1
Lagos State, Nigeria
Email: info@gracianooak.com
Phone: +234 912 133 3310

We act as the Data Controller for the personal information we collect and process about you.

3. Scope of this Policy

This Privacy Policy applies to:

  • Visitors to our Website
  • Prospective buyers, tenants, investors, and partners
  • Individuals who complete online forms (e.g., contact or enquiry forms, lead forms from ads)
  • Individuals who interact with our Meta (Facebook/Instagram) ads and pages
  • Anyone who communicates with us by phone, email, social media, or in person regarding our projects and services

4. What Personal Data We Collect

4.1 Identification & Contact Information

  • Full name
  • Email address
  • Phone number (mobile and/or WhatsApp)
  • Residential or mailing address
  • Company name and role (for corporate clients/investors)

4.2 Property & Transaction-Related Information

  • Property type and location you are interested in
  • Budget range and investment preferences
  • Financing preferences (e.g., mortgage, installment plan, outright purchase)
  • Information required for KYC and transaction documentation (e.g., date of birth, means of identification, next-of-kin details) – where applicable and lawful

4.3 Website & Usage Data

  • IP address
  • Device information (device type, browser type, operating system)
  • Log data (pages visited, time spent, click paths, referring pages)
  • Cookies and similar tracking technologies (see Section 8 below)

4.4 Marketing & Communications Data

  • Your communication preferences (email, SMS, WhatsApp, phone)
  • Records of interactions with our marketing campaigns
  • Responses to surveys, feedback forms, or promotional offers

4.5 Data from Meta (Facebook & Instagram) and Other Platforms

When you interact with our ads or pages on Meta platforms or submit a form, we may receive:

  • Name
  • Email address
  • Phone number
  • Location (city, state, country if provided)
  • Project or offer you showed interest in
  • Any additional responses you provide in the form

Meta may also provide us with aggregated insights about our audience and ad performance. For more details, please refer to Meta’s privacy policies and ad preferences tools.

5. How We Collect Your Data

  • Directly from you: When you fill out forms, submit Meta lead forms, contact us, or visit our offices.
  • Automatically: Through cookies, pixels, and analytics tools on our Website.
  • From Third Parties: Meta, advertising partners, business agents, or publicly available sources where permitted by law.

6. Why We Use Your Data (Purposes of Processing)

  • To respond to enquiries and provide our services
  • To manage customer and investor relationships
  • To conduct marketing and communications
  • To improve our Website, services, and user experience
  • To comply with legal and regulatory obligations
  • To protect our legitimate interests

7. Legal Basis for Processing

We may process your personal data based on:

  • Your Consent – when you opt-in to marketing or submit forms.
  • Contractual Necessity – to perform pre-contractual or contractual obligations.
  • Legal Obligation – to meet regulatory requirements under Nigerian law.
  • Legitimate Interests – for business growth, security, and marketing.

You may withdraw your consent at any time (see Section 11).

8. Cookies, Pixels & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Remember your preferences
  • Understand Website usage and improve performance
  • Measure and optimise campaigns
  • Show relevant ads on Meta and other platforms

8.1 Meta Pixel and Other Advertising Tools

We may use Meta Pixel, Conversions API, and Custom Audiences to:

  • Track ad effectiveness
  • Understand user actions on our Website
  • Create targeted audiences

8.2 Managing Cookies

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect Website functionality.

9. How We Share Your Personal Data

We do not sell your personal data. However, we may share it with:

  • Service Providers & Vendors: Marketing, IT, CRM, and analytics providers
  • Business Partners & Agents: Real estate agents, brokers, and financial institutions
  • Affiliates & Group Companies: For internal administration
  • Regulators & Law Enforcement: As required by law
  • Corporate Transactions: During mergers, acquisitions, or restructuring

10. International Transfers

Where data is transferred outside Nigeria, we ensure adequate protection in line with data protection laws.

11. Your Rights

  • Right of Access
  • Right to Rectification
  • Right to Erasure
  • Right to Restrict Processing
  • Right to Object
  • Right to Withdraw Consent
  • Right to Data Portability

To exercise these rights, contact us using the details in Section 2. We may verify your identity before responding.

12. Marketing Communications & Meta Ads

We may contact you about new projects, promotions, or investment opportunities.

You can opt out by:

Opting out does not affect service-related communications.

13. Data Retention

We retain personal data only as long as necessary to fulfil this Policy’s purposes, comply with legal obligations, and resolve disputes. After this, data will be securely deleted or anonymised.

14. Data Security

We use technical and organisational measures to protect your data against unauthorised access, misuse, loss, or disclosure. However, no online system is completely secure.

15. Children’s Privacy

Our Website and services are not directed at individuals under 18. We do not knowingly collect their data. Please contact us if you believe a child has provided information to us.

16. Third-Party Websites & Platforms

Our Website may contain links to third-party sites (e.g., Meta, payment gateways). We are not responsible for their content or privacy practices.

17. Changes to this Privacy Policy

We may update this Privacy Policy periodically. When we do, we’ll update the “Effective Date” and may notify you through appropriate channels.

18. How to Contact Us

Graciano Oak
5th Floor, Plot 1 Block 94, Providence Street, Lekki Phase 1, Lagos State, Nigeria
Email: info@gracianooak.com
Phone: +234 912 133 3310